:root {
  color-scheme: light;
  --ink: #171512;
  --muted: #716d66;
  --paper: #f5f1e8;
  --card: #fffdf8;
  --line: #ddd5c7;
  --accent: #a83d31;
  --accent-dark: #7e2b23;
}

* { box-sizing: border-box; }
body {
  margin: 0;
  color: var(--ink);
  background:
    radial-gradient(circle at 15% 0%, #fff7e8 0, transparent 32rem),
    var(--paper);
  font-family: "PingFang SC", "Microsoft YaHei", sans-serif;
}
.topbar { border-bottom: 1px solid var(--line); background: rgba(255, 253, 248, .92); position: sticky; top: 0; z-index: 20; backdrop-filter: blur(14px); }
.topbar-inner { width: min(1180px, calc(100% - 32px)); min-height: 48px; margin: 0 auto; display: flex; align-items: center; justify-content: space-between; gap: 16px; }
.nav-primary { display: flex; align-items: center; gap: 2px; flex-wrap: wrap; }
.company-link, .shop-link { display:inline-flex;align-items:center;min-height:38px;color:var(--ink);padding:8px 10px;font-weight:700;line-height:1.2;text-decoration:none; }
.company-link:hover, .shop-link:hover { color: var(--accent); background: #f4ece1; border-radius: 6px; }
.nav-menu-button{display:inline-flex;align-items:center;min-height:38px;margin:0;padding:8px 10px;border-radius:6px;color:var(--ink);background:transparent;font:inherit;font-weight:700;line-height:1.2;white-space:nowrap}.nav-menu-button:hover{color:var(--accent);background:#f4ece1}.nav-coming-soon{gap:5px;opacity:.62;cursor:not-allowed}.nav-coming-soon small{display:inline-flex;align-items:center;min-height:16px;padding:1px 5px;border-radius:999px;background:#eee7db;font-size:9px;line-height:1}
.nav-actions { display: flex; align-items: center; gap: 4px; }
.text-button { margin: 0; padding: 8px 10px; color: var(--ink); background: transparent; font: inherit; font-weight: 700; line-height: normal; }
.nav-actions a.text-button { text-decoration: none; }
.text-button:hover { color: var(--accent); background: #f4ece1; }
main { width: min(1180px, calc(100% - 32px)); margin: 0 auto; padding: 42px 0 70px; }
header, .section-title, .inline-form { display: flex; align-items: center; justify-content: space-between; gap: 20px; }
header { margin-bottom: 28px; }
h1 { margin: 4px 0 8px; font-size: clamp(32px, 6vw, 60px); letter-spacing: -.06em; }
h2 { margin: 0 0 14px; }
p { color: var(--muted); }
.eyebrow { margin: 0; color: var(--accent); font-size: 12px; font-weight: 800; letter-spacing: .24em; }
.status, .panel {
  border: 1px solid var(--line);
  border-radius: 18px;
  background: color-mix(in srgb, var(--card) 92%, transparent);
  box-shadow: 0 18px 60px rgba(61, 45, 31, .08);
}
.status { padding: 12px 16px; white-space: nowrap; }
.panel { padding: 22px; margin-bottom: 22px; }
.drop-zone {
  min-height: 250px;
  border: 2px dashed var(--line);
  border-radius: 14px;
  display: grid;
  place-items: center;
  overflow: hidden;
  cursor: pointer;
  background: #faf7f0;
  transition: border-color .2s ease, background .2s ease, transform .2s ease;
}
.drop-zone.is-dragging {
  border-color: var(--accent);
  background: #fff4e8;
  transform: translateY(-1px);
}
.drop-zone input { display: none; }
.drop-zone img { display: none; width: 100%; max-height: 420px; object-fit: contain; }
button {
  border: 0;
  border-radius: 10px;
  padding: 12px 20px;
  margin-top: 14px;
  color: white;
  background: var(--accent);
  font: inherit;
  font-weight: 700;
  cursor: pointer;
}
button:hover { background: var(--accent-dark); }
button:disabled { opacity: .55; cursor: wait; }
button.secondary { background: #393631; }
.login-hint { margin-bottom: 0; font-size: 14px; }
.inline-form { justify-content: flex-start; flex-wrap: wrap; }
.inline-form button { margin: 0; }
.inline-form input[type="password"] {
  min-width: 250px;
  border: 1px solid var(--line);
  border-radius: 10px;
  padding: 12px;
  font: inherit;
}
.inline-form input[type="text"], .inline-form select {
  min-width: 220px; border: 1px solid var(--line); border-radius: 10px; padding: 12px; background: white; font: inherit;
}
.copyright-form { margin-top: 14px; padding-top: 14px; border-top: 1px solid var(--line); }
.admin-chat { margin-top: 18px; padding-top: 18px; border-top: 1px solid var(--line); }
.admin-settings { margin-top: 18px; padding-top: 18px; border-top: 1px solid var(--line); }
.settings-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.settings-grid label { display: grid; gap: 6px; color: var(--muted); }
.settings-grid .wide { grid-column: 1 / -1; }
.settings-grid button { width: max-content; }
.admin-chat h3 { margin: 0 0 6px; }
.admin-chat .section-title button { margin: 0; }
#conversation-list { width: 100%; border: 1px solid var(--line); border-radius: 10px; padding: 10px; background: white; font: inherit; }
.admin-chat-messages { min-height: 90px; max-height: 240px; overflow-y: auto; margin: 10px 0; padding: 10px; border-radius: 12px; background: #f7f2e9; }
.admin-message { display: grid; grid-template-columns: 50px 1fr; gap: 8px; margin-bottom: 7px; font-size: 14px; }
.admin-message.agent strong { color: var(--accent); }
.message { min-height: 22px; margin-bottom: 0; }
.results { display: grid; grid-template-columns: repeat(auto-fill, minmax(180px, 1fr)); align-items: start; gap: 16px; }
.result {
  align-self: start;
  overflow: hidden;
  border: 1px solid var(--line);
  border-radius: 14px;
  background: var(--card);
}
.result img { width: 100%; aspect-ratio: 1; object-fit: cover; display: block; }
.result-preview { position: relative; display: block; width: 100%; min-height: 0; margin: 0; padding: 0; overflow: hidden; border: 0; border-radius: 0; background: transparent; cursor: zoom-in; }
.result-preview > img:first-child { transition: transform .25s ease; }
.result-preview:hover > img:first-child { transform: scale(1.025); }
.result-preview:focus-visible { outline: 3px solid var(--accent); outline-offset: -3px; }
.result div { padding: 12px; }
.result-details { height: 104px; overflow: hidden; }
.result strong { display: block; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.result span { display: block; margin-top: 5px; color: var(--muted); font-size: 13px; }
.result-similarity { color: var(--accent) !important; font-weight: 750; }
.wechat-login, .contact-action {
  display: inline-flex; align-items: center; justify-content: center; min-height: 42px;
  border-radius: 10px; padding: 10px 14px; color: white; background: var(--accent);
  font-weight: 750; text-decoration: none;
}
.protected-placeholder { width: 100%; min-height: 0; aspect-ratio: 1; display: grid; place-items: center; margin: 0; padding: 18px; border: 0; border-radius: 0; background: repeating-linear-gradient(135deg, #eee7db, #eee7db 12px, #f8f3ea 12px, #f8f3ea 24px); cursor: pointer; }
.protected-placeholder span { color: var(--accent); border: 1px solid currentColor; border-radius: 999px; padding: 8px 12px; font-weight: 800; }
.protected-placeholder:hover span { background: var(--accent); color: #fff; }
.contact-panel { margin-top: 34px; display: grid; grid-template-columns: 1fr 1fr; gap: 30px; }
.contact-details { display: grid; gap: 10px; align-content: start; }
.contact-action { width: 100%; border: 0; margin: 0; font: inherit; }
.contact-action { gap: 10px; }
.contact-icon { width: 25px; height: 25px; flex: 0 0 auto; fill: none; stroke: currentColor; stroke-width: 1.8; stroke-linecap: round; stroke-linejoin: round; }
.contact-action:last-of-type .contact-icon { fill: currentColor; stroke: none; }
.contact-phone-number { padding-left: 10px; border-left: 1px solid rgba(255,255,255,.45); font-weight: 850; letter-spacing: .04em; }
.contact-phone-number[hidden] { display: none; }
.wechat-contact-card { text-align: center; }
.wechat-contact-qr { display: block; width: min(320px, 100%); margin: 18px auto 10px; border: 1px solid var(--line); border-radius: 16px; }
.wechat-contact-qr[hidden] { display: none; }
.result-preview-card { position: relative; width: min(960px, 100%); padding: 18px; text-align: center; }
#result-preview-image { display: block; width: 100%; max-height: calc(100vh - 120px); object-fit: contain; border-radius: 12px; background: #eee7db; }
.result-qr-overlay { position: absolute; z-index: 2; left: 50%; top: 50%; width: clamp(28px,10%,72px)!important; height: auto!important; max-height: none!important; padding: 0; border: 0; border-radius: 0!important; background: transparent!important; object-fit: contain; box-shadow: none; transform: translate(-50%,-50%)!important; pointer-events: none; }
.result-preview-card figcaption { padding: 12px 36px 0; color: var(--muted); font-weight: 700; }
.modal[hidden] { display: none; }
.modal { position: fixed; inset: 0; z-index: 100; display: grid; place-items: center; padding: 20px; }
.modal-backdrop { position: absolute; inset: 0; background: rgba(20, 16, 12, .62); backdrop-filter: blur(5px); }
.modal-card { position: relative; width: min(480px, 100%); max-height: calc(100vh - 40px); overflow: auto; border: 1px solid var(--line); border-radius: 20px; padding: 26px; background: var(--card); box-shadow: 0 28px 90px rgba(0, 0, 0, .28); }
.image-editor-card{width:min(1040px,100%)}.image-editor-stage{display:grid;place-items:center;min-height:360px;overflow:auto;border:1px solid var(--line);border-radius:14px;background:#282828}.image-editor-stage canvas{display:block;max-width:100%;touch-action:none;cursor:crosshair}.image-editor-toolbar{display:flex;flex-wrap:wrap;gap:10px;margin-top:16px}.image-editor-toolbar button{flex:1 1 130px}.image-editor-toolbar button:last-child{flex-grow:2}.image-crop-mode{display:grid;flex:1 1 180px;gap:5px;font-weight:700}.image-crop-mode select{min-height:48px;padding:8px 38px 8px 12px;border:1px solid var(--line);border-radius:10px;background:#fff;color:#201d19;font:inherit}.query-edited-badge{display:inline-flex;padding:6px 10px;border-radius:999px;background:#e8f6ee;color:#176a3a;font-weight:700}
.modal-close { position: absolute; top: 10px; right: 12px; width: 36px; height: 36px; margin: 0; padding: 0; color: var(--ink); background: transparent; font-size: 27px; }
.modal-close:hover { background: #eee7db; }
.modal-open { overflow: hidden; }
.community-card{text-align:center}.community-card img{display:block;width:min(320px,100%);margin:18px auto;border:1px solid var(--line);border-radius:14px}.community-card p{margin-bottom:0}
.auth-form { display: grid; gap: 14px; }
.auth-form label { display: grid; gap: 6px; color: var(--muted); font-size: 14px; }
.auth-form input { width: 100%; border: 1px solid var(--line); border-radius: 10px; padding: 12px; background: white; font: inherit; }
.auth-form button { margin: 0; }
.wechat-bind-card { width: min(580px, 100%); padding: 36px; }
.wechat-bind-card .eyebrow { text-align: center; }
.wechat-bind-card h2 { margin: 0 0 10px; text-align: center; }
.wechat-bind-description { margin: 0 0 24px; text-align: center; color: var(--muted); }
.wechat-bind-card .auth-form { gap: 18px; }
.wechat-bind-card .auth-form > button { width: 100%; }
.wechat-bind-page { min-height: 100vh; margin: 0; background: #f6f2ea; }
.wechat-bind-page-main { min-height: 100vh; display: grid; place-items: center; padding: 24px; }
.wechat-bind-page-card { width: min(620px, 100%); overflow: hidden; border: 1px solid var(--line); border-radius: 18px; background: var(--card); box-shadow: 0 24px 70px rgba(35, 29, 24, .13); }
.wechat-bind-page-card header { padding: 34px 36px 28px; border-bottom: 1px solid var(--line); text-align: center; }
.wechat-bind-page-card h1 { margin: 0 0 10px; font-size: clamp(28px, 4vw, 38px); }
.wechat-bind-page-card header p { margin: 0; color: var(--muted); }
.wechat-bind-page-card .auth-form { padding: 34px 36px 20px; gap: 20px; }
.wechat-bind-page-card .auth-form input { min-height: 54px; }
.wechat-bind-page-card .auth-form button { min-height: 54px; }
.wechat-bind-page-card .message { min-height: 28px; margin: 0; padding: 0 36px 26px; }
.questionnaire-card{width:min(760px,100%)}
.questionnaire-form{display:grid;gap:18px}
.questionnaire-form>label,.questionnaire-form fieldset>label{display:grid;gap:7px;color:var(--muted)}
.questionnaire-form input[type="text"],.questionnaire-form>label input{width:100%;border:1px solid var(--line);border-radius:10px;padding:12px;background:#fff;font:inherit}
.questionnaire-form fieldset{margin:0;border:1px solid var(--line);border-radius:12px;padding:14px}
.questionnaire-form legend{padding:0 7px;font-weight:750}
.required-mark{color:#c6382d;font-weight:800}
.questionnaire-options{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px}
.questionnaire-options label{display:flex;align-items:center;gap:7px;padding:9px;border-radius:8px;background:#faf7f1}
.questionnaire-options input{width:auto}
.questionnaire-actions{display:flex;justify-content:flex-end;gap:10px}
.questionnaire-actions button{margin:0}.questionnaire-actions .secondary{background:#eee7dd;color:var(--ink)}
@media(max-width:640px){.questionnaire-options{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:640px){.wechat-bind-card{padding:26px 20px}.wechat-bind-card .code-row{grid-template-columns:1fr}.wechat-bind-card .code-row button{width:100%}}
@media(max-width:640px){.wechat-bind-page-main{padding:14px}.wechat-bind-page-card header{padding:28px 20px 22px}.wechat-bind-page-card .auth-form{padding:26px 20px 16px}.wechat-bind-page-card .message{padding:0 20px 22px}.wechat-bind-page-card .code-row{grid-template-columns:1fr}.wechat-bind-page-card .code-row button{width:100%}}
.code-row { display: grid; grid-template-columns: 1fr auto; align-items: end; gap: 10px; }
.divider { display: flex; align-items: center; gap: 12px; margin: 18px 0; color: var(--muted); }
.divider::before, .divider::after { content: ""; flex: 1; height: 1px; background: var(--line); }
.wechat-login { width: 100%; background: #1aad19; }
.form-note { margin-bottom: 0; font-size: 13px; }
.chat-toggle {
  position: fixed; right: 22px; bottom: 22px; z-index: 70; margin: 0; border-radius: 999px;
  padding: 14px 20px; box-shadow: 0 14px 38px rgba(87, 33, 25, .28);
}
.chat-toggle span { margin-right: 6px; }
.customer-service-hint{position:fixed;right:22px;bottom:92px;z-index:90;max-width:min(300px,calc(100vw - 32px));padding:12px 17px;border:1px solid var(--line);border-radius:14px;background:#fffdf8;color:var(--ink);box-shadow:0 12px 34px rgba(45,31,23,.2);font-weight:700;opacity:0;transform:translateY(10px) scale(.98);pointer-events:none;transition:opacity .35s ease,transform .35s ease}.customer-service-hint:after{content:"";position:absolute;right:24px;bottom:-7px;width:12px;height:12px;border-right:1px solid var(--line);border-bottom:1px solid var(--line);background:#fffdf8;transform:rotate(45deg)}.customer-service-hint.is-visible{opacity:1;transform:translateY(0) scale(1)}
.chat-widget {
  position: fixed; right: 22px; bottom: 22px; z-index: 70; width: min(390px, calc(100vw - 24px));
  height: min(590px, calc(100vh - 24px)); overflow: hidden; border: 1px solid var(--line);
  border-radius: 20px; background: var(--card); box-shadow: 0 24px 80px rgba(28, 20, 13, .28);
  grid-template-rows: auto 1fr auto auto auto;
}
.chat-widget:not([hidden]) { display: grid; }
.chat-header {
  display: flex; align-items: center; justify-content: space-between; padding: 16px 18px;
  color: white; background: linear-gradient(135deg, var(--accent-dark), var(--accent)); cursor: move; touch-action: none;
}
.chat-header div { display: grid; gap: 3px; }
.chat-header strong { font-size: 18px; }
.chat-header small { color: rgba(255, 255, 255, .78); }
.chat-header i { display: inline-block; width: 8px; height: 8px; margin-right: 5px; border-radius: 50%; background: #70e18b; }
.chat-header button { width: 36px; height: 32px; margin: 0; padding: 0; color: white; background: rgba(255, 255, 255, .14); }
.chat-messages { overflow-y: auto; padding: 18px; background: #f7f2e9; display: flex; flex-direction: column; gap: 10px; }
.chat-message { max-width: 82%; border-radius: 15px; padding: 10px 13px; line-height: 1.55; overflow-wrap: anywhere; }
.chat-message.agent { align-self: flex-start; border-bottom-left-radius: 4px; background: white; box-shadow: 0 3px 12px rgba(51, 39, 25, .08); }
.chat-message.customer { align-self: flex-end; border-bottom-right-radius: 4px; color: white; background: var(--accent); }
.chat-contact-shortcuts { min-height: 36px; padding: 7px 14px; border-top: 1px solid var(--line); display: flex; gap: 8px; align-items: center; }
.chat-contact-shortcuts:empty::after { content: "也可留言，客服上线后回复"; color: var(--muted); font-size: 12px; }
.chat-contact-shortcuts a, .chat-contact-shortcuts button { margin: 0; padding: 5px 9px; min-height: auto; border-radius: 999px; color: var(--accent); background: #f4e8e1; font: inherit; font-size: 12px; text-decoration: none; }
.chat-form { padding: 10px 12px; border-top: 1px solid var(--line); display: grid; grid-template-columns: 1fr auto; gap: 8px; align-items: end; }
.chat-form textarea { resize: none; width: 100%; min-height: 46px; max-height: 110px; border: 1px solid var(--line); border-radius: 12px; padding: 10px; font: inherit; outline: none; }
.chat-form textarea:focus { border-color: var(--accent); box-shadow: 0 0 0 3px rgba(168, 61, 49, .1); }
.chat-form button { margin: 0; height: 46px; }
.chat-status { min-height: 22px; margin: 0; padding: 0 14px 8px; font-size: 12px; }
@media (max-width: 700px) {
  .settings-grid { grid-template-columns: 1fr; }
  header, .section-title { align-items: flex-start; flex-direction: column; }
  .status { white-space: normal; }
  .topbar-inner { align-items: flex-start; padding: 8px 0; }
  .nav-actions { flex-wrap: wrap; justify-content: flex-end; }
  .contact-panel { grid-template-columns: 1fr; }
  .code-row { grid-template-columns: 1fr; }
  .chat-widget { right: 8px; bottom: 8px; width: calc(100vw - 16px); height: min(620px, calc(100vh - 16px)); }
  .chat-toggle { right: 14px; bottom: 14px; }
  .customer-service-hint{right:14px;bottom:86px}
  .chat-header { cursor: default; }
}
/* 右上角会员头像菜单 */
.top-user-menu[hidden],.top-user-panel[hidden]{display:none!important}
.top-user-menu{position:relative;display:flex;align-items:center}.top-user-trigger{display:grid;place-items:center;width:44px;height:44px;margin:0;padding:2px;border:1px solid #ddd5c7;border-radius:50%;background:#fff;line-height:0}.top-user-trigger img,.top-user-summary img{width:36px;height:36px;border-radius:50%;object-fit:cover}.top-user-panel{position:absolute;right:0;top:calc(100% + 9px);z-index:80;width:240px;padding:8px;border:1px solid #ddd5c7;border-radius:14px;background:#fffdf8;box-shadow:0 16px 42px rgba(34,26,20,.2)}.top-user-summary{display:flex;align-items:center;gap:10px;padding:10px;border-bottom:1px solid #ddd5c7}.top-user-summary div{display:grid}.top-user-summary small{color:#716d66}.top-user-panel>a,.top-user-panel>button{display:flex;width:100%;min-height:40px;align-items:center;padding:9px 11px;border:0;border-radius:8px;background:transparent;color:#171512;text-decoration:none;font:inherit;font-weight:650}.top-user-panel>a:hover,.top-user-panel>button:hover{background:#f7e8df;color:#a83d31}.top-user-panel>button{margin-top:5px;color:#a83d31}
.site-record-footer{margin-top:34px;padding:22px 16px;border-top:1px solid var(--line);text-align:center;color:var(--muted);font-size:14px}.site-record-footer a{color:inherit;text-decoration:none}.site-record-footer a:hover,.site-record-footer a:focus-visible{color:var(--accent);text-decoration:underline}